When will I get my goods? Orders will normally be dispatched by Royal Mail within 24 hours of receipt and payment of an order. Delivery should take between 1 - 3 working days. This is our target we have set ourselves, if a delivery is to take any longer than this we will contact you immediately! How much is delivery? UK Mainland We charge a flat rate delivery charge of £2.49 EU Delivery within the EU is charged at £3.95 Worldwide including North America Delivery to the rest of the world is £4.95 Is your packaging eco friendly? We use either biodegradable or recycled packaging. We may re-use packaging that we have been sent as a way of recycling, this may not be recycled material but it keeps our costs down and is an efficient way of recycling that everyone can do. Changed your mind? No worries, if you want to change or cancel your order just contact us shop@babipur.co.uk and we'll refund or exchange. How safe is your website? Our payment sytem provided, by Protx and HSBC, is encrypted using 128-bit SSL certificates. In plain English your card details are safe! We also accept Paypal if you prefer to use this option. Long Boring bit below We hope you will be highly satisfied with any product purchased on our website. All our products are made with great love and care from producers we have close relationships with. However, if you are not completely satisfied, or indeed should you need to exchange an item for any reason this can be done within 14 days of the date of dispatch, so long as it is unopened and is returned at your cost. Please email shop@babipur.co.uk for a reference number for the return prior to sending it. We will then provide a copy of the return address and a cover email. We will refund the price of the item and if the item is faulty the cost of the return delivery to return the goods. This does not affect your statutory rights. Once we have received and verified the returned item we will initiate the refund, replacement or exchange. |